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What does Managed Services mean? How much hand-holding can I expect? |
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We accept complete responsibility for everything installed and delivered with your server. We maintain responsibility for the integrity of your data, including free restores if you experience even a full data loss of your account up to three (3) times / month. We patch and upgrade the OS, as well as primary applications such as Apache, PHP, and MySQL when necessary. We answer lots of questions, and try to help in every way. Basically, we make sure that what you were provided works, and stays working. Even when it comes to what you do with it afterwards, we will do our very best to help you out if you run into trouble. But the fact is that there are thousands of 3rd party applications, and when they are added, it introduces millions of variables and millions of possible issues associated with those variables. Not all of these are foreseeable or easy to fix, nor are they necessarily fixable at all. While we support all standard applications, we are unable to support every 3rd party application that exists, and support how it behaves in the server environment. Committing to install, support, patch, upgrade, and fix everything from A to Z, including many things we have never seen or heard of, and many things that just simply may not work, isn't smart, or realistic for anybody.Even so, we do our best to help out to troubleshoot common problems and help our clients get past such issues. Though we have to draw the line somewhere - when we do, we still do our best to point you in the right direction. We'll never leave you hanging without anywhere to turn.
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Last Updated ( Thursday, 25 May 2006 )
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